Privacy Policy

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This Privacy Policy explains how Lumavita collects, uses, and protects information when you visit our website, place an order, contact us, or interact with our store.

Information we collect

We may collect personal information you provide directly, including your name, email address, phone number, billing address, shipping address, payment details, order history, and any message you send to us.

We may also automatically collect information about your device and website activity, such as your IP address, browser type, pages viewed, referring websites, and cookie data.

How we use your information

• To process orders, payments, shipping, returns, and customer service requests.
• To send order confirmations, shipping updates, and important service messages.
• To improve our website, products, offers, and customer experience.
• To prevent fraud, protect our business, and comply with legal obligations.
• To send marketing messages where permitted by law and where you have not opted out.

Cookies and tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to keep the site working, remember preferences, measure performance, and understand how visitors use the store. You can usually adjust cookie settings through your browser.

Shopify and service providers

Our store is hosted by Shopify, which provides the ecommerce platform we use to sell our products. We may share information with trusted service providers who help us operate the store, including payment processors, shipping partners, email platforms, analytics providers, and fraud-prevention tools.

Payments

Payment information is processed securely by our payment providers. We do not intentionally store full payment card details on our own servers.

Marketing communications

If you subscribe to marketing, we may send promotional emails or messages. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Data retention

We keep personal information only as long as needed for the purposes described in this policy, including order records, customer service, accounting, legal, tax, fraud-prevention, and business record requirements.

Security

We use reasonable safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain uses of your personal information. You may also have the right to withdraw consent for marketing.

Children's privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.